Conflict Management and Negotiation
Conflict Management and Negotiation

Conflict management and negotiation

Rise above the chaos.

The stresses and pressures of today’s demanding medical workplaces can lead to conflicts at multiple levels. This core* course will teach you tactics and strategies for managing those conflicts when they arise, through approaches such as guiding processes to reach a solution or actively resolving disagreements.

At the end of this PLI course, you will be able to:
  • Differentiate between types of conflict and conflict management styles
  • Discuss strategies for recognizing and managing conflict situations
  • Practise a model of creative collaboration to address conflict with individuals, teams and organizations
  • Describe the structures, processes, principles and currencies of effective negotiation
  • Develop strategies for managing constituencies and building coalitions
  • Practise specific negotiation strategies for real situations
  • Analyze the dynamics and politics of effective negotiation
Course date:
  • Cohort 1 - November 12-13, 2018, OMA, Tupper dinning room
  • Cohort 2 - November 14-15, 2018, OMA, Tupper dinning room

2 days per course

Maximum class size:

30 participants

Faculty team

Anne Grant, LLB, LLM (ADR), CMed
Janice Gross Stein, PhD, FRSC, LLD, MOC, O.Ont