Operational policies

Learn more about the policies that affect how the OMA is managed

Operational policies are used to address operational implications of services that are shared across departments.

The following documents outline how the OMA is managed, with some of the policies being applicable to both members and staff in their roles as managers and directors, and others only applying to the management of the organization by its staff.

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This policy, which applies to all OMA employees (permanent and contract), outlines the standard of business conduct and ethical behaviour expected of them.

This policy is intended to articulate general principles of behaviour required of all members when interacting with each other and with OMA staff while participating in OMA-related activities.

Establishes the limits of authority designated to specified OMA positions of responsibility, as well as the types and maximum number of obligations that may be approved by authorized individuals and elected bodies.

The policy sets direction and expectations on the responsibilities and requirements of ERM practices.

The framework supports the integration of consistent ERM practices throughout the organization.

Details the OMA’s role as a custodian of personal information and personal health information, as well as its accountabilities for the protection of privacy and handling of it, as defined in applicable legislation.

Defines the process used when entering into contracts, corresponding with the delegation limits for different levels of authority, and when a legal review is required.

Provides a conflict resolution and complaints process that applies to any conduct that can be described as incivility, harassment and/or discrimination.

This policy encompasses all aspects of employee and visitor safety and physical security at the OMA site.

OMA reserves

We follow the OMA Board-approved reserves policy and general accepted accounting principles. These are in place to ensure the stability and sustainability of the mission, programs, employment and ongoing operations of the OMA. This includes everything from the OMA to its subsidiaries such as OMA Insurance and OMD. This is reviewed and approved annually by the Finance and Audit Committee and the OMA Board.

At the end of Dec. 31, 2023, we had total reserves of $105.3 million, which consists of:

  • $39.4 million restricted insurance reserves to protect policyholders, ensure sustainability of the insurance program and enhance program benefits
  • $65.9 million restricted and unrestricted reserves to ensure the sustainability of the OMA’s mission, program and operations, and that there are adequate reserves for unexpected events or changes, strategic priorities and related risks (such as negotiation, significant legal actions relating to physician income, protracted conflict with government, loss of government contracts, such as the Transfer Payment Agreement between OMD and the Ministry, the loss of mandatory dues, the wind up of the association, cybersecurity breaches, and so on)

Read the reserves policy.