OMA support: Your OMA account

Technical support information and resources to manage your OMA account

Find the information you need to navigate updates to your OMA account in one place. This support page brings together step-by-step guidance and helpful resources on recent OMA system changes, including how to enrol in multi-factor authentication to protect your account and what’s new in the MyAccount dashboard. Whether you’re signing in, managing your profile, or getting familiar with new features, you’ll find clear, practical support to help you get what you need, faster.

MyAccount

Learn about improvements to MyAccount and read the FAQs

Multi-factor authentication

Learn what is it and why we use it and read the FAQs

MyAccount updates

What you need to know 

We’ve refreshed the MyAccount dashboard to make it easier to use and understand. The updated experience focuses on the tasks you use most, helping you spend less time managing your membership and more time finding the information you need. 

The new design is faster, clearer, and more consistent with the other OMA platforms you are familiar with. You can more easily find information, manage payments, and complete tasks on your own. 

What’s new 

Your MyAccount dashboard has been redesigned to provide a simpler, more streamlined experience. 

  • A cleaner layout organized around common tasks 
  • A more intuitive, step-by-step payment experience 
  • Clear, consolidated view of dues, fees, and payment details 
  • Easier access to documents and key information 
  • Improved accessibility, readability, and mobile responsiveness 
  • More self-service options so you can complete tasks quickly 

For full details on all updates and features, refer to the MyAccount information guide. 

Get in touch

If you require further assistance with MyAccount or adding multi-factor authentication to your account, or you have a question about the process, please email or call us toll-free at 1-800-268-7215.

info@oma.org

Graphic with a download icon and the text 'Download the MyAccount information guide' on a light blue background with geometric square accents.

MyAccount FAQs

The MyAccount dashboard has been redesigned to be simpler and more focused on what you use most. The layout is cleaner, navigation is easier, and key actions like paying dues, updating your profile, and accessing documents are easier to find.  

Overall, the experience is more streamlined, so you can complete tasks faster with fewer steps.  

You will now complete your payment through a full-page, step-by-step checkout. This process is designed to be more intuitive and similar to other online payment experiences.  

Your dues and constituency fees are included in the same payment flow, so you can review and complete everything in one place.  

Your OMA dues and constituency fees are now shown together in one place. You can clearly see: 

  • What you are paying 
  • Whether you are on a monthly or annual plan 
  • Your total annual cost 

This makes it easier to understand your membership costs and see what has been paid or is outstanding.  

You can now change your membership fee category directly from your dashboard during the renewal period. You can save the updates, review it, and complete payment when you are ready. 

Yes. If you are enrolled in automatic renewal or monthly payments, this information is clearly displayed on your dashboard.  

You can easily see when payments will be processed and what to expect, helping reduce confusion or unexpected charges.  

Receipts, statements, and other key membership documents are now better organized and easier to access from your dashboard.  

This means you can spend less time searching and quickly find the information you need when you need it.  

Multi-factor authentication

Why is the OMA adding multi-factor authentication?

The OMA has taken additional steps to safeguard and protect your data with increased cyberattacks and threats to personal information on the rise. An additional layer of security, known as multi-factor authentication, has been introduced to the member login process. The goal of using multi-factor authentication is to make the organization more secure and to better safeguard members’ personal information.

What is multi-factor authentication?

Multi-factor authentication involves validating your login attempt with two or more forms of identification before granting you access to the system or application you are trying to enter. This can include information only you would know (such as your password) or something only you would have (such as a security token). By requiring multiple factors of validation, multi-factor authentication significantly reduces the risk of data breaches and cyberattacks. Multi-factor authentication is becoming increasingly important to ensure the security of critical systems and data.

What tool is used by the OMA to implement multi-factor authentication?

The OMA uses OneLogin – a tool that securely manages and simplifies access to your multiple online accounts to implement multi-factor authentication on a secondary device. OneLogin adds an extra layer of security through multi-factor authentication and helps protect user accounts from unauthorized access.

Graphic with a document and download icon and the text 'Download the Multi-factor authentication user guide' on a light blue background with geometric square accents.

Enrol in multi-factor authentication

Quick access to your OneLogin profile to easily add multi-factor authentication to your account.

Enrol now

Which security factors does the OMA offer?

The OMA has adopted the following security factors:

OneLogin Protect authenticator app

The OneLogin authentication app is a tool that helps you securely access different websites and applications. Instead of relying solely on a username and password, it also generates unique codes that you enter along with your regular login credentials to prove that it’s really you trying to access your account.

Google/Microsoft authenticator app

Both Google and Microsoft offer users a multi-factor authentication app. These apps help protect your accounts by providing a second way to confirm your identity when logging in to your accounts. Like OneLogin, these apps generate unique codes to use along with your username and password to confirm your identity.

Text message (SMS)

Multi-factor authentication over SMS is a security measure that helps protect your online accounts. When you enable this feature, in addition to your username and password, you will receive a special code via text message to your mobile phone. To log in to your account, you will need to enter this code along with your regular login information.

Email (available for password reset only)

This is a process that helps you regain access to your online account when you forget your password. When you initiate a password reset, the service will then send an email to the email address associated with your account. This email will contain a link or instructions on how to create a new password. By clicking the link or following the instructions, you will be directed to a page where you can enter a new password for your account. This ensures that only you, the account owner, can reset the password since the email is sent to the email address the OMA has on file.

 




Multi-factor authentication FAQs

OneLogin is a convenient and secure tool that helps you manage and access your online services. This tool is used to add multi-factor authentication to an account, which adds an extra layer of security, protecting your personal information from unauthorized access.

Multi-factor authentication is required in order to access your OMA account. You have the option to choose one of the following security factors:

  1. OneLogin Protect app
  2. Google or Microsoft authentication app
  3. Text message (SMS)
  4. Email (for password reset only)

All members need to add multi-factor authentication to their OMA account.

The first phase, giving members the option to add two-factor authentication to their accounts, began in 2023. The second phase started on June 10, 2024, and requires all members add this security to their account for the protection of the entire organization.

The addition of multi-factor authentication will affect access to members MyAccount profile.

Multi-factor authentication may be necessary depending on several factors, such as using a new unknown device or accessing your account from an unsecure network. In most cases, once you have authenticated your account on your everyday devices, you won’t need to do so again for 90 days.

Refer to the user guide for a step-by-step guide to updating your personal information such as phone number, and adding, removing, and modifying your multi-factor authentication settings.

Download the OMA multi-factor authentication user guide.

For security reasons, your personal device will be used to ensure it is in your possession and is unique to you. This helps to ensure your account can only be accessed by the person with physical access to your device and no one else.

Our recommendation is for members to use either the OneLogin Protect app or Google/Microsoft authenticator apps.

If for any reason your device is lost or stolen, we encourage you to log into your account through oma.org and access profile as soon as possible to change your password and remove the specific device from security factor list. You can also contact the service desk for help reporting a lost or stolen work device.

Password reset

Members who need to reset their passwords will now have to use two-factor authentication to do so. (This only applies to those who have enabled two-factor authentication during the option adoption phase).

Please refer to the user guide for steps to resetting your password with multi-factor authentication.

Access the OMA multi-factor authentication user guide.

Yes, once you have completed the required steps, the new password will be effective immediately.

Yes, this functionality will still be available to members.  

Yes, upon receipt of the containing the secure link, you will have five minutes to complete the password reset process. After that time, the link will expire and you will be required to initiate the reset process again.

The more complex a password, the harder it is for anyone but you to access your personal account. The OMA has implemented certain password requirements to ensure your account is secure.

The OMA password requirements are: 

  • Minimum eight characters 
  • Must contain a mix of uppercase and lowercase letters 
  • Must include at least one number OR special character (such as ! @ # $ % *) 
  • Cannot repeat any of your last five passwords 
  • Cannot contain three or more consecutive characters from your name, OMA number or email address on file
  • You can only reset your password once every 24 hours
Published: May 28, 2026  |  Last updated: May 28, 2026